Terms and Conditions

Tech Trolley Terms and Conditions

 

Here at Tech Trolley, we serve customers from a variety of different sectors. The terms below are our general retail terms, if you are buying for a business instead, please let us know as different terms apply (but of course, with these business terms there are also some other benefits!)

 

We have tried to keep these terms as simple as possible. When you make a purchase with us, you will need to understand and accept these terms and conditions, they could change from time to time but all revisions can be found on this page.

 

Topics:

 

• Tech Trolley 12-Month Limited Warranty
• Warranty Terms
• Deliveries
• Delivery Issues
• Returns & Cancellations
• General Cancellation Rules
• VAT

 

Tech Trolley 12-Month Limited Warranty

 

Where stated, certain devices do include a 12-month limited warranty. This warranty applies only to the device purchased directly from us (Tech Trolley). This warranty cannot be transferred to another device, nor can it be transferred to another person, it is valid to the original purchaser only.

 

You are free to return your device for whatever reason during the first 30 days, and you can find more information on our returns policy below.

 

Warranty Terms

 

If a product is found to be faulty within the first 30 days, we will cover the cost of the return postage, and details of this can be found in our returns policy, found below.

 

If your device develops a fault within the first 30 days of purchase, you have the choice of a repair, refund or exchange. The product must be returned with all original accessories and parts, in its original condition. To cut down on return fraud, we inspect every item upon return to verify the issue. If found to be working fully, we do reserve the right to deduct postage costs from the refund amount.

 

Outside of the initial 30 days, you are covered for a further 11 months (making up the entire 12-month warranty period). If a fault should develop in this time, you will be entitled to a repair, or a replacement. Please follow the instructions provided with your warranty information. In these instances, the buyer is responsible for the cost of the postage back to us. We cover the cost of postage when sending the repaired/replaced device back out to you.

 

Repairs are usually carried out by our own in-house team, and once complete, they are sent back out on a next business day courier service.

 

Our warranty only covers manufacturer faults, and it does not cover any faults which have occurred as a result of mishandling, accidental damage, misuse or normal wear and tear.

 

We are unable to offer a warranty for any devices that have been opened, repaired by a third party, or when supplying your own parts. Some phones are IP67 rated, which means they are rated as water resistant however, water/liquid damage is not covered under our warranty.

 

This warranty is only applicable on the purchased device, from the original date of purchase, and only to the original purchaser. These warranties cannot be sold or transferred.

 

If your item was damaged accidentally, we do offer reduced repair fees for those that do hold a warranty with us so please do reach out and let us know via the usual returns procedure.

 

If a device is sent back and we are unable to identify it, or it is refused, we will simply send it straight back out to the address included on the form.

If an item is sent in for a paid repair, and the repair is not paid for, we will not undertake the repair and will send the phone back out to the address included on the warranty return form.

 

PLEASE NOTE: All warranty repairs will need a valid proof of purchase.

 

Deliveries

 

All deliveries placed before 12pm (noon); Monday-Friday will be sent out on that same day. Any purchases that miss that cut off, will be packed and shipped on the next business day. All deliveries are shipped via a next business day courier. If you ordered between 12pm (noon) Friday – 12pm (noon) the following Monday, for delivery on Tuesday. Our warehouse is closed over the weekend, so no orders are processed until the following Monday.

 

We do ship everywhere within the UK as well as Northern Ireland and surrounding Isles. The buyer is responsible for any import duty or VAT that may arise from this, this payment is usually requested by the courier just prior to delivery.

 

Deliveries to the Scottish Highlands, Northern Ireland, ROI and certain other locations are usually dispatched on a two-day service as our courier unfortunately cannot reach these destinations within a day.

 

Deliveries may be affected by adverse weather conditions, but all deliveries are fully tracked and a tracking number will be provided with the dispatch confirmation and you will be able to view your items entire journey, with accurate delivery time slots.

 

Delivery Issues

 

Please check and verify your delivery as soon as you can after delivery. If your item arrives damaged, incomplete or with missing pieces, please take photos and let us know immediately via our online chat, or Contact Form and we will work with you to find a solution.

 

We do try to get it perfect every time but unfortunately, we are not immune to errors and in the unlikely event that the item you receive turns out to be faulty, please follow the instructions provided with your delivery. We will of course cover the return postage in these instances.

 

Returns

 

We have a generous returns policy of 21 days. If you change your mind within this time frame for whatever reason, we are happy to exchange or refund your purchase as long as it is unopened and still in its original packaging. For us, that means that it still needs to be in the unopened delivery box.

 

If you wish to cancel your purchase after opening however, this policy is just 14 days but we are able to accept items back that have been opened as long as you inform us of your intent to cancel within these first 14 days, and only if the item is returned in its original condition, will you be entitled to a full refund.

 

Return postage in the above instances is the responsibility of the buyer.

 

To cancel or return, please follow the instructions included with your delivery and warranty information.

 

PLEASE NOTE: All phones that are being returned must be returned completely reset and not attached to any account, iCloud or Find My iPhone. If items are returned in lost mode, or blacklisted, we reserve the right to refuse.

 

When we receive the device(s) back, these will be subject to our usual testing and inspection to ensure that they are in their original conditions. We will then refund you via the same method in which you paid.

 

In some cases, we may take a partial refund from the outstanding amount to cover the cost of any damages incurred by the buyer.

 

General Cancellation Rules

 

We cannot accept a cancellation or provide a refund if:

• You do not have a valid proof of purchase
• The warranty seals within the product are tampered with or missing in any way
• The device i.e. an iPhone is iCloud locked, in lost mode, or blacklisted.

 

Refunds may take up to ten working days to reach your account.

 

VAT

 

We do operate under the VAT margin scheme which means that some of our items are purchased and sold with marginal VAT. Those items will not have VAT on them, and as such, the VAT cannot be reclaimed. If you are making a business or wholesale purchase, or have certain VAT obligations, please let us know and we will put you through to our business team.