Returns & Cancellations

RETURNS & CANCELLATIONS

We have a generous returns policy of 21 days. If you change your mind within this time frame for whatever reason, we are happy to exchange or refund your purchase as long as it is unopened and still in its original packaging. For us, that means that it still needs to be in the unopened delivery box.

If you wish to cancel your purchase after opening however, this policy is just 14 days, but we are able to accept items back that have been opened as long as you inform us of your intent to cancel within these first 14 days, and only if the item is returned in its original condition, will you be entitled to a full refund.

Return postage in the above instances is the responsibility of the buyer.

To cancel or return, please follow the instructions included with your delivery and warranty information.

PLEASE NOTE: All phones that are being returned must be returned completely reset and not attached to any account, iCloud or Find My iPhone. If items are returned in lost mode, or blacklisted, we reserve the right to refuse.

When we receive the device(s) back, these will be subject to our usual testing and inspection to ensure that they are in their original conditions. We will then refund you via the same method in which you paid.

In some cases, we may take a partial refund from the outstanding amount to cover the cost of any damages incurred by the buyer.

General Cancellation Rules

We cannot accept a cancellation or provide a refund if:

• You do not have a valid proof of purchase
• The warranty seals within the product are tampered with or missing in any way
• The device i.e. an iPhone is iCloud locked, in lost mode, or blacklisted.

Refunds may take up to ten working days to reach your account.