Tech Trolley Warranty Details

Peace of mind, and helpful every step of the way

We know too well how how precious our electronic devices are to us, which is why we offer a Free 12 Month warranty on all our products.

 

Accidents and Mishaps

 

Life doesn't always go to plan and sometimes accidents happen. Don't fear, we're here to help.

We are happy to offer reduced costs on repairs for accidental damage for the duration of the 12 month warranty.

Hopefully you will never need to use it, but the protection is there, just in case.

 

All Products, All the Same

All of our products have the same warranty as standard. We are not trying to hide anything and want our customer's to receive the best service we can offer. 

This means simplified policies, helpful staff and support at every step.

 

You can find our Warranty Terms below or on our Terms and Conditions page. You are also more than welcome to Contact Us with any questions you may have.

 

 

Warranty Terms

 

If a product is found to be faulty within the first 30 days, we will cover the cost of the return postage, and details of this can be found in our returns policy, found below.

 

If your device develops a fault within the first 30 days of purchase, you have the choice of a repair, refund or exchange. The product must be returned with all original accessories and parts, in its original condition. To cut down on return fraud, we inspect every item upon return to verify the issue. If found to be working fully, we do reserve the right to deduct postage costs from the refund amount.

 

Outside of the initial 30 days, you are covered for a further 11 months (making up the entire 12-month warranty period). If a fault should develop in this time, you will be entitled to a repair, or a replacement. Please follow the instructions provided with your warranty information. In these instances, the buyer is responsible for the cost of the postage back to us. We cover the cost of postage when sending the repaired/replaced device back out to you.

 

Repairs are usually carried out by our own in-house team, and once complete, they are sent back out on a next business day courier service.

 

Our warranty only covers manufacturer faults, and it does not cover any faults which have occurred as a result of mishandling, accidental damage, misuse or normal wear and tear.

 

We are unable to offer a warranty for any devices that have been opened, repaired by a third party, or when supplying your own parts. Some phones are IP67 rated, which means they are rated as water resistant however, water/liquid damage is not covered under our warranty.

 

This warranty is only applicable on the purchased device, from the original date of purchase, and only to the original purchaser. These warranties cannot be sold or transferred.

 

If your item was damaged accidentally, we do offer reduced repair fees for those that do hold a warranty with us so please do reach out and let us know via the usual returns procedure.

 

If a device is sent back and we are unable to identify it, or it is refused, we will simply send it straight back out to the address included on the form.

If an item is sent in for a paid repair, and the repair is not paid for, we will not undertake the repair and will send the phone back out to the address included on the warranty return form.

 

PLEASE NOTE: All warranty repairs will need a valid proof of purchase.

 

Further information can be found on the Terms and Conditions page.